Every question deserves a real answer. Whether you are choosing a piece, following an order or simply curious about how something is made, our client care team is here to help.
The fastest way to reach us
Live chat is available on every page through the Chat with us button in the lower-right corner. It shows whether our team is online, and if we are away you can leave a message — we will reply as soon as we are back.
Other ways to contact us
- Email — service@gpcmode.top. We aim to reply within 1-2 business day.
- Member centre — if you have a dedicated client advisor, their WeChat and WhatsApp details are shown in your member centre.
To help us answer faster
When you get in touch about an order, please include:
- your order number, beginning with GPC;
- the tracking number, if the question concerns delivery;
- a short description of what you need, and any relevant photos or screenshots.
Answers you can find right away
- Shipping & Delivery — carriers, delivery windows and shipping costs.
- Tracking Your Order — where to find your tracking number and Track it link.
- Payment Method — accepted methods, payment confirmation and custom order deposits.
- Returns & Privacy Policy — returns, refunds and how we handle your information.
- How to Get Discounts — promotions, coupons, member levels and points.
- How to Join Us — creating an account and member benefits.
Business hours
Our team is available Monday–Friday, 9:00–24:00 (GMT+8). Messages received outside these hours are answered on the next working day. Orders and tracking updates are processed continuously, including weekends where the carrier allows.
Stay in touch
New arrivals, private offers and collection updates are shared first with our newsletter subscribers. You can subscribe at the bottom of any page.