From the moment your parcel leaves us, you can follow its journey. Every GPCMODE order is tracked, and the details live in your member centre alongside the order itself.
How to track your order
- Sign in and open Orders in your member centre.
- Select the order you would like to follow.
- Scroll to Shipments. Each parcel shows its carrier and tracking number.
- Where the carrier provides a tracking page, select Track it next to the number to open the latest status.
If no Track it link appears, the carrier's query page has not been configured for that shipment yet. Copy the tracking number and enter it on the carrier's website, or ask our client care team and we will follow it for you.
If your order arrives in more than one parcel
Larger or customised orders may be dispatched in separate parcels. Each parcel has its own tracking number and status in the Shipments section, so one parcel can already be on its way while another is still being prepared.
What the shipment status means
- Preparing — the parcel is being prepared and tracking may not show movement yet.
- Shipped — the parcel has left us and the tracking number is active.
- Received — you have confirmed receipt in your member centre.
Carrier scans can take a little time to appear after dispatch, especially at weekends and on public holidays. If the number shows no movement for more than a few days, contact us with your order number and tracking number.
Confirming receipt
When your parcel arrives, select Confirm receipt on that shipment in your member centre. Each parcel is confirmed separately, which keeps your order history accurate and closes the delivery properly.
Please check the packaging and the piece before confirming. If something is not right, contact us first so we can help while the delivery is still recent — the details are in our Returns & Privacy Policy.
If you cannot find your tracking details
If the Shipments section shows Pending, the parcel has not been dispatched yet; the tracking number appears as soon as each parcel is on its way. For anything else — a tracking number that does not work, a parcel that appears delayed, or an address that needs attention — contact our client care team with your order number and we will look into it.
Estimated delivery windows by carrier are listed in Shipping & Delivery.
Frequently asked
Where do I find my tracking number?
Open your order in the member centre and look under Shipments. Each parcel lists its carrier and tracking number.
The tracking link does not open.
Copy the tracking number and enter it on the carrier's own tracking page, or send it to our client care team and we will check it for you.
Why is my tracking number showing no movement?
After dispatch, a carrier's first scan can take some time to appear. If there has been no update for several days, contact us with the order number and tracking number.
Can I track an order without signing in?
Tracking details are kept with your order in the member centre, so sign in with the email you used to purchase. If you cannot access your account, contact us and we will help.