We deeply understand that online shoppers hope to have a satisfactory and enjoyable shopping experience. At the same time, it also deeply understands what online shoppers care about? Here is our return and exchange policy to reduce your concerns about customer satisfaction.

Return policy

If you are not satisfied with the purchased product, you may be eligible for a return or exchange. All returned items must be in brand new condition, with original labels and packaging.

Please inform us that you would like to return the order within 7 days of receiving it.

If you receive an incorrect goods:

(1) You can exchange for the correct product. The return shipping fee will be used as a discount for new orders.

(2) Please return the product for a full refund. The return shipping fee will be used as a discount for new orders.

(3) Solve problems based on customer satisfaction through communication.

If the color, size, or other issues of the product you receive are caused by our mistake:

(1) You can exchange for the correct product. The return shipping fee will be used as a discount for new orders.

(2) Please return the product for a full refund. The return shipping fee will be used as a discount for new orders.

(3) Solve problems based on customer satisfaction through communication.

3. If you receive a defective or damaged item:

(1) Take photos to prove damage or defects

(2) Exchange or return to receive a full refund, and the return shipping fee will be used as a discount for the new order.

(3) Solve problems based on customer satisfaction through communication.

4. Package lost during transportation:

(1) Notify us that you have not received the package yet.

(2) We will contact the carrier for confirmation. If the carrier tells us that the package is lost, we will refund or resend the item.

If there are any issues not listed, please contact us via email and we will resolve them based on customer satisfaction.